Privacy Policy

Last Updated: January 26, 2025

Wkaldex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform and related services (collectively, the "Services"). Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when using our Services, including:

Account Information: Name, email address, username, password, and profile details when you register for an account
Payment Information: Billing details, payment card information, and transaction history when you purchase courses or subscriptions
Educational Data: Course enrollments, progress tracking, assignments, assessments, grades, and learning preferences
Communication Data: Messages, comments, forum posts, feedback, and support inquiries you submit through our platform
Profile Customization: Optional information such as profile pictures, biographical information, and educational background

1.2 Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

Device Information: Device type, operating system, browser type, unique device identifiers, and mobile network information
Usage Data: Pages viewed, features accessed, time spent on pages, navigation paths, and interaction with content
Location Information: General geographic location based on IP address
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies
Log Data: IP address, access times, referring URLs, and technical error information

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

Social media platforms if you choose to connect your account
Payment processors regarding transaction completion
Analytics providers who help us understand platform usage
Educational partners or institutions that facilitate your access to our Services

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing and Managing Services

Creating and managing your account
Delivering educational content, courses, and personalized learning experiences
Processing payments and maintaining billing records
Facilitating communication between learners and instructors
Tracking your progress and providing performance feedback
Enabling features such as live sessions, forums, and collaborative tools

2.2 Improving and Developing Services

Analyzing usage patterns to enhance user experience
Conducting research and development to improve educational effectiveness
Testing new features and functionalities
Generating aggregated and anonymized analytics

2.3 Communication

Sending account notifications, course updates, and administrative messages
Responding to your inquiries and providing customer support
Sending promotional communications about new courses, features, or offers (with your consent)
Requesting feedback and conducting surveys

2.4 Security and Legal Compliance

Protecting against fraud, abuse, and security threats
Enforcing our Terms of Service and other policies
Complying with legal obligations and responding to lawful requests
Protecting the rights, property, and safety of Wkaldex, our users, and the public

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Your Consent

We may share your information when you provide explicit consent or direct us to do so.

3.2 Service Providers

We engage third-party companies and individuals to perform functions on our behalf, including:

Payment processing and billing services
Cloud hosting and data storage providers
Email delivery and communication platforms
Analytics and performance monitoring services
Customer support tools

These service providers have access to your information only to perform tasks on our behalf and are obligated to protect your data.

3.3 Educational Partners

If you access our Services through an educational institution or corporate partner, we may share relevant information with that organization, including enrollment status, progress, and completion records.

3.4 Instructors and Other Users

Certain information may be visible to instructors and other learners as part of the collaborative educational experience, including your profile information, forum posts, and course participation.

3.5 Business Transfers

If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

3.6 Legal Requirements

We may disclose your information when required by law or in response to valid legal processes, such as subpoenas, court orders, or government requests.

3.7 Protection and Safety

We may share information when we believe it is necessary to protect the rights, property, or safety of Wkaldex, our users, or the public.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:

The nature of the information collected
The purpose for which it was collected
Legal, accounting, or reporting requirements
Whether you maintain an active account with us

When your information is no longer needed, we will securely delete or anonymize it. If deletion is not possible due to legal or technical reasons, we will securely store your information and isolate it from further processing.

5. Your Rights and Choices

You have certain rights regarding your personal information:

5.1 Access and Correction

You can access and update your account information at any time through your account settings. If you need assistance, contact us at support@wkaldex.com.

5.2 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

5.3 Deletion

You may request deletion of your account and associated personal information. Please note that some information may be retained as required by law or for legitimate business purposes.

5.4 Marketing Communications

You can opt out of receiving promotional emails by following the unsubscribe instructions in those messages or by updating your communication preferences in your account settings. Please note that you will still receive transactional and administrative messages.

5.5 Cookies and Tracking

Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that some features of our Services may not function properly without cookies.

5.6 Do Not Track

Our Services do not currently respond to "Do Not Track" signals from browsers.

6. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure authentication mechanisms
Regular security assessments and audits
Access controls and authentication procedures
Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@wkaldex.com. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.

For users between the ages of 13 and 18, we recommend that parents or guardians supervise their use of our Services.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your information internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

9. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy. If we make material changes, we will provide additional notice, such as by email or through a prominent notice on our platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Wkaldex
Rus'ka St, 19
Ternopil, Ternopil Oblast
Ukraine, 46001

Email: support@wkaldex.com
Phone: +380342754557

Messaging Services:
WhatsApp: https://wa.me/380342754557
Signal: https://signal.me/#p/+380342754557
Telegram: https://t.me/+380342754557

12. Additional Information

12.1 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device. We use the following types of cookies:

Essential Cookies: Necessary for the platform to function properly
Performance Cookies: Help us understand how visitors interact with our Services
Functional Cookies: Enable enhanced functionality and personalization
Targeting Cookies: Used to deliver relevant advertisements and track campaign effectiveness

12.2 Analytics

We use analytics services to help us understand how users interact with our Services. These services may collect information about your use of our Services and other websites. The information is used to improve our Services and provide better educational experiences.

12.3 Your Responsibilities

You are responsible for:

Providing accurate and complete information when creating your account
Maintaining the security and confidentiality of your login credentials
Notifying us immediately of any unauthorized access to your account
Ensuring that your use of our Services complies with applicable laws and our Terms of Service

This Privacy Policy is designed to be comprehensive and transparent about our data practices. By using our Services, you acknowledge that you have read and understood this policy.